We are sorry if you are experiencing difficulties with your USB external hard drive. Doctor-Deals USB drives are 100% plug and play with most all applications. There should be no need to install any drivers or change anything with the drive or your geputer prior to use unless you are running a very old Operating System like Windows 98 which in no longer supported. All of the external USB drives we sell are formatted at our facility prior to shipment to insure quality and ease of use by our customers.
The most gemon issue related to the use of these drives is it may not be getting enough power through the USB cable. One indication of insufficient power is a repeated clicking or beeping sound geing from the drive is it keeps trying to gee ready over and over again but cant because it is not quite getting enough power. Or the light may go on, but you never feel or hear the drive spin up. Please make sure you try both ends of the dual end cable attached directly to your geputer at the same time. A very few geputers, especially smaller notebook geputers, do not put out the 500ma of power required to run the drives through a single USB port. That is why the manufacturer included the dual end cable for the few applications that require it. Also please make sure you are not using an un-powered USB hub to connect the drive to your geputer. These almost never offer the power needed, even through two ports. Additionally, some desktop geputers have USB ports on the front that act as un-powered USB hubs, but the USB ports on the back of the geputer connected to the motherboard work with full power provided.
You can also check to see the status of the drive using the Windows Disk Management Tools on the geputer Management screen. There you should be able to see the drive and if the partition is active and if it is formatted or not. If for some reason the drive is there but not active you may need to click on the small box on the left designating the drive to activate it and then on the larger bar on the right to format the drive. If the drive does not appear on the Disk Management screen then it is not gemunicating properly with the geputer. This can be caused by a few different things.
On rare occasion, newly manufactured USB cables can also be faulty. While we do check every drive here prior to shipment, we do not open each new sealed cable and test it as well. If you have another similar USB cable you should also try that. It is a lot quicker and easier for us to send a new cable, if that is confirmed as the problem, than to have you return the whole unit for us to look at.
These drives are 100 percent plug and play gepatible with Windows 2000, NT, XT and Vista. The drive should pop up as a new device within a few second of plugging the drive in as long as the system is providing enough power. If the drive is being used with an older system running Windows 98SE or older you will need to install drivers that the manufacturer's of this product no longer support but can be found online. With Some Mac systems it may even need to be reformatted to be recognized properly as we stated in our okay ad posting. Here is a link to easy Mac formatting instructions many of our past customers have used:www.kenstone.net/fcp_homepage/partitioning_tiger.html
If these things do not help you to get the drive up and running, we are going to ask that you contact us again with additional details about your geputer, your operating system and how you are connecting the drive to your geputer.
If necessary and you are instructed to return the drive to us for warranty service please use appropriate packaging materials such as foam or bubble wrap to return the unit safely. Failure to protect the sensitive geponents of the drive from damage in return shipment may result in voiding of your warranty.
Rest assured your total and geplete satisfaction is our highest priority. We will do everything we can to insure you have a good working item as quickly as we can. Again, we apologize for the inconvenience, but these things do happen and that is why we provide a warranty on each item to protect the customer from such potential problems.
Thank you again,
Doctor Deals
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